Small Business and Human Resources 2011 Outlook Survey Summary

Click here to read The Small Business and Human Resources 2011 Outlook Survey. 

Insight Performance Expands Employee Benefits Team With New Hire

Dedham, Mass. – October 24, 2014 Insight Performance, a human resources and employee benefits consulting firm, announced that it has expanded its employee benefits business team by hiring Ryan McDermott as an Employee Benefits Consultant. This appointment is a result of the ongoing success of Insight’s insurance business and its core Human Resource consulting services.

As an Employee Benefits Consultant for Insight Performance, McDermott will be advising clients in the area of employee benefit plans such as health, dental, life, and disability insurance plans. Ryan specializes in working with emerging and mid size companies. He will also be helping to generate additional opportunities in the Human Resources consulting area. Ryan has several years of experience assisting small to large companies in the selection and ongoing management of their corporate employee benefits as well as retirement programs. He holds a Bachelor of Arts Degree in Accounting from The Catholic University of America in Washington, DC. 

“I am thrilled to welcome Ryan to the Insight team,” said Michael Ward, President of Insight Performance. “With his experience and expertise, Ryan is a trusted and seasoned advisor who will help us continue to grow our business.”   

Ryan resides in Dedham, MA and is very involved in his local community. He holds a position as an elected Town Meeting Member and also serves as the Vice Chair for the Town’s Master Plan Implementation Committee. Ryan is also President of the Boston Irish Business Association, Treasurer of the Dedham Shines Committee, Executive Committee Member of the Algonquin Club of Boston, Legislative Committee Member of the National Association of Insurance and Financial Advisors as well as Member of the Human Resource Leadership Forum.  

Insight Performance Promotes Jane O’Connor to Director, Business Development

Dedham, Mass. – April 17, 2014 – Insight Performance, a human resources and employee benefits consulting firm, announced that it has promoted Jane O’Connor to Director of Business Development. She is responsible for leading the business development and growth of Insight’s consulting practice. 

Prior to her new role, O’Connor spent the last seven years at Insight as Senior Business Advisor. Over the last four years, Insight’s business has doubled in size and the growth has been largely attributable to O’Connor’s leadership and ability to partner with Insight’s clients to grow exceptional workplaces. Her previous experience was in the graphic design industry where she actively engaged with CEOs, doing solution-based selling.

“I am absolutely thrilled to give this well-deserved promotion to Jane,” said Michael Ward, President of Insight Performance. “We’ve seen extraordinary growth over the past several years, and Jane’s attention to client relationships has been a true contributing factor. Her overall approach to partnering with small and midsized businesses to develop and sustain them as exceptional workplaces has been integral to our success. I have no doubt Jane will continue to be an inspiration to others, both internally and within the client community.”

SURVEY FINDS “BUSINESS IS GOOD” BUT SMALLER BUSINESSES STILL PRACTICING CAUTIOUS OPTIMISM WITH HR AND BENEFITS

Dedham, Mass. – January 22, 2014 – Insight Performance, a human resources consulting and employee benefits firm, has issued results from its third annual Human Resources Programs & Business Climate survey. The survey, conducted in partnership with the Smaller Business Association of New England (SBANE) consists of respondents primarily of New England businesses ranging in size from 10 to 100 employees, with some larger and smaller businesses also responding. Respondents were asked to consider the business climate for 2013 and to look ahead to 2014.

“The key takeaway from the survey is ‘business is good,’” said Nancy Mobley, CEO of Insight Performance. “For many respondents, there was a marked feeling of positive energy in terms of the 2013 results and the outlook for the future. At the same time, companies continue to remain conservative and fiscally responsible, but are recognizing the value of rewarding employees through benefits and employee programs.”

Some of the most pivotal findings from the HR Programs & Business Climate survey include:

  • 64% of respondents feel business conditions today are better than 12 months ago.

  • 78% of respondents expect business in 2014 to be better than 2013.

  • Employee conditions in 2013: More than 60% hired new employees, more than 60% maintained or enhanced benefits, roughly 65% held company events such as holiday parties or summer outings and 50% awarded merit-based pay increases.

  • Compensation: 73% of survey respondents plan to award base pay increases in 2014, with a majority of those companies budgeting between 0-3% increases.

  • Bonuses and incentive compensation (not including commission): 24% of companies are planning such rewards for 2014 based on company performance, while 46% of companies have no such rewards planned at all.

  • Employee benefits: The most popular benefits offered to full-time employees include medical insurance (95% offer), dental insurance (83%), long-term disability (73%) and life insurance (77%). The most popular additional programs offered include telecommuting/working remotely (42%), tuition reimbursement (68%) and paid maternity leave (66%).

“Over the past three years, we’ve really seen HR and benefits become a calculated component of businesses’ overall strategy,” Mobley said. “2014 looks to be the year of doing more with less. As evidenced by the HR Programs & Business Climate survey, businesses will likely invest in what they already have rather than increasing headcount as their top priority. We will see more businesses finding ways to be creative with their existing staff, rethinking job positions and reorganizing strategically. We are seeing significant investments being made in leadership development, managerial training and coaching, for example, to ensure that employees are engaged, motivated and ready to accept new challenges.”

“Our observations, based on this survey and our experience in the smaller business marketplace, are that companies are currently sitting on more cash and profit than in years past,” said Bob Baker, President of SBANE. “We expect companies to remain cautious about adding to payroll, and believe those companies will continue to invest in their current staff to secure retention. This caution will likely continue for at least another year, as some companies who recently became too aggressive too soon seem to have regretted their decisions.”

SBANE and Insight Performance’s HR Programs & Business Climate survey was conducted in November 2013 to identify trends regarding business conditions, hiring and employee benefits and programs. The survey primarily targeted smaller businesses with 100 or fewer employees and most respondents were from the following industries: Manufacturing (26%), Technology (20%), Professional Services (20%), Non-Profit (14%) and Financial Services (11%).

To obtain the entire survey report, please contact Annelise Grant of Thomson Communications at annie@thomsoncommunications.com

Insight Performance Expands Insurance Agency Team, Promotes Human Resources Executive

Dedham, Mass. – December 18, 2013 – Insight Performance, a human resources and employee benefits consulting firm, announced that it has expanded its insurance agency team by hiring Meredith Lang as Account Manager. Insight has also promoted Nicole Grosso to HR Business Partner within the human resources consulting practice. These appointments are a result of the ongoing success of Insight both in terms of its new insurance business and its core HR consulting services.

As an account manager for Insight Insurance Agency, Meredith Lang is responsible for working closely with Insight’s clients and advisors to support their employee benefit plans. She is instrumental in coordinating services between insurance carriers and clients to ensure seamless implementation of employee benefit programs, improved communication of employee benefit offerings and employee education. Lang joins Insight from NFP Corporate Services where she managed client renewals and addressed client questions and issues. She also served as a Premium and Claims Analyst at a regional reinsurance company where she assisted clients in managing their self-funded group health plans. She holds a Bachelor of Science Degree in Communications from Salem State University.

“I am thrilled to welcome Meredith to the Insight team,” said Michael Ward, President of Insight Performance. “When we launched our insurance agency practice earlier this year, we knew we wanted to offer our clients superior service along with outstanding benefits packages. Meredith is a perfect fit and will help us as we continue to grow the new practice.”

Nicole Grosso has been promoted to Business Partner within Insight’s HR consulting practice. In her expanded  role, she is integral in providing guidance and counsel to management and employees regarding all work-related issues including the preparing and interpreting of policy and procedures, benefits administration, multi-state and federal compliance, hiring and dismissal protocols, compensation interpretation, new hire orientation and employee relations issues. Grosso joined Insight in 2011 as an HR consultant. Prior to joining Insight, Grosso held numerous HR positions at the corporate office of Enterprise Rent-A-Car. She holds a Master’s of Science Human Resources Management degree from Emmanuel College and a Bachelor of Arts, Communications degree from Westfield State College. 

“Since joining Insight’s HR consulting practice a few years ago, Nicole has proven her tremendous interpersonal skills,” Insight’s Founder and CEO, Nancy Mobley, said. “She places a high priority on building solid relationships with her colleagues and clients and is a great asset to Insight. I’m so pleased to promote her, as she is very well-deserving of her expanded responsibilities.” 

Lang reports to Darren Ambler, Managing Director for Insight Insurance Agency in the firm’s Salem, MA office. Grosso continues to report to Rebecca Blake, Director of Client Services and fulfills her role out of Insight’s headquarters in Dedham, MA

INSIGHT PERFORMANCE OFFERS EMPLOYEE BENEFITS BROKERAGE SERVICES THROUGH NEW ENTITY, INSIGHT INSURANCE AGENCY

Employee Benefits Veteran Darren Ambler Hired To Lead Insight’s New Practice

Dedham, Mass.- August 26, 2013 - Insight Performance, Inc., a strategic human resource consulting firm to the small and mid-size market, announced its expansion into the employee benefits brokerage field with the introduction of Insight Insurance Agency LLC. Through this practice, Insight now offers employee benefits including health, dental, life, disability, and voluntary benefit programs. 

By providing a single-source solution for both HR and benefits services, Insight clients will prosper from seamless coordination of employee benefit programs, improved communication of employee benefit offerings and employee education, and enjoy proactive, high quality guidance and management of HR and benefits.  

“Expanding into the employee benefits brokerage space is a natural progression for Insight’s business model,” said Michael Ward, president of Insight Performance. “Today’s business owners and managers want to focus time and resources on their core business rather than trying to navigate HR and benefits themselves. There are so many natural synergies between HR and benefits and we’re excited to provide our clients with a seamless solution for both.”   

Insight has hired industry veteran Darren Ambler to lead Insight Insurance Agency. Ambler has over 15 years of experience in employee benefits and HR consulting and will be responsible for overseeing the company’s new practice. Ambler formerly served as senior vice president of Eastern Benefits Group, the employee benefits brokerage division of Eastern Bank. He specializes in working with employers in all areas to structure employee benefit plans including: plan funding, cost effectiveness, plan administration, employee communications, compliance, and employee wellness programs. 

“I had the pleasure of working with Darren for ten years,” Ward stated. “He is a recognized leader in the benefits space and I’ve seen his proven track record first hand. I’m looking forward to working closely with him as Insight grows, and I am confident that our clients will benefit from Darren’s expertise.”

“More than ever, the employee benefits space is a dynamic one,” said Darren Ambler, director of Insight Insurance Agency. “Today’s workplace landscape dictates that benefits must be competitive and part of a company’s core business strategy to attract and retain the best talent in any given industry. I’m looking forward to leveraging my experience and to help Insight grow in this area while providing enhanced value to our clients.”

Michael Ward, Insight partner and president, has over 20 years’ experience in the employee benefits field, both as principal of Harbour Benefits Insurance Brokerage and as the leader of  Eastern Benefits Group prior to joining Insight 3 years ago. Insight’s employee benefits brokerage services are available now.

INSIGHT PROMOTES THREE ASSOCIATES TO DIRECTOR

Insight Performance, Inc., a strategic human resource consulting firm to the small and mid-size market, today announced the promotion of three of its associates. Sheila Connelly Scott has been promoted to Director, Client Relations; Amy Scannell has been promoted to Director, Client Engagement; and Rebecca Blake has been promoted to Director, Client Services.  

Sheila Scott has been with Insight Performance for the past two and a half years. In her new role, Scott serves as Insight’s lead subject matter expert on delivery based relations, oversight and consistent implementation, and execution of programs with Insight’s retainer clients. Scott was promoted from a human resources business partner position.  Prior to joining the company, she held an HR Manager position at Wandrian Corporation and previously served as Senior HR Business Partner for IBM and Lotus Development Corporation. Scott graduated from Saint Michael’s College with a Bachelor of Science degree and resides in Needham, MA.

Amy Scannell joined Insight Performance in 2007 as an HR Business Partner. In her new role as Director, Client Engagement, she takes on greater leadership and responsibilities in terms of engaging with clients to understand their specific needs, to deliver solutions and ensure client satisfaction. Scannell has over 20 years of experience in the HR field, both internally as a practitioner and externally as a consultant. She has experience working in the education, insurance and consulting fields. She holds a Bachelor of Arts degree from Mount Holyoke College and resides in Walpole, MA.

A 10-year veteran of Insight Performance, in her new role as Director, Client Services, Rebecca Blake serves as the organization’s lead to manage, track and report key performance measurements for the team. She develops and implements processes and procedures to improve operational efficiency and oversees cross-functional work relations targeted at resolving issues raised by clients, while maintaining broad HR director responsibilities. Previously, Blake was a Client Services Manager and also has served as an HR Consultant and Operations Manager at the company. Prior to joining Insight, Blake worked in the financial services and public relations industries. She holds her Bachelor of Arts degree from Manhattanville College in Purchase, NY and is a resident of Millis,MA.

“I am thrilled to promote Sheila, Amy and Rebecca to their new director roles at Insight Performance,” said company founder and CEO, Nancy R. Mobley. “At Insight, we are all strongly committed to ‘walking the talk’ when it comes to exceptional workplaces. We thrive to help our clients create an environment where human capital aligns with a successful business strategy, and also make sure that each of our own decisions regarding the direction of our business does the same. Promoting these three outstanding star performers is evidence of this dedication.”

INSIGHT PERFORMANCE APPOINTS MICHAEL D. WARD PRESIDENT

DEDHAM, Mass. – Feb 3, 2011 – Insight Performance, Inc., a strategic human resources consulting firm, announced today that it has appointed Michael D. Ward as president.  In this leadership position, Ward will work closely with company founder and CEO Nancy R. Mobley to take the organization to the next level of growth.

“I am delighted that Michael is joining our leadership team,” said Mobley.  “His business acumen and experience in leading high-growth organizations will help Insight continue to grow and thrive in the new economy. Together, we can deliver on our shared business vision of providing innovative HR solutions that help companies address changing market needs as they build exceptional workplaces.”

“This is a great opportunity to join a high-caliber team that has earned a reputation for excellence over the past 15 years,” said Ward. “I’m excited about bringing the critical HR services that Insight delivers to new and expanding markets.”

Ward brings extensive experience in strategic, organizational and sales force management.  Previously, Ward was executive vice president of Eastern Benefits (employee benefits brokerage division of Eastern Bank), when the organization grew more than 900 percent.  Prior to this, Ward was president and founder of Harbour Benefits Insurance Brokerage, which he sold to Eastern Bank and its subsidiary Eastern Insurance LLC in 2004.  Previously, Ward served as managing director of the employee benefits division for a regional insurance brokerage firm and successfully grew his division by more than 500 percent over a five-year period. 

Ward is actively involved in several non-profit and business organizations.  He currently serves on the Board of Directors for Children's Friend and Family Services, North Shore Chamber of Commerce, and Net Atlantic, and as an Overseer for North Shore Medical Center.  He formerly participated on the boards of the Plummer Home for Boys and the Salem Chamber of Commerce and worked as the Varsity Head Baseball Coach for Salem High School in Mass.

Ward has also been a member of the Broker Advisory Boards at Blue Cross Blue Shield, Tufts Health Plan, Harvard Pilgrim, Delta Dental Plan and the Massachusetts State Health Connector.  Ward has a Bachelor of Arts degree from Tufts University and MBA, summa cum laude, from Babson College. 

 

About Insight Performance, Inc.
Founded in 1995, Insight Performance, Inc. is a strategic human resources consulting firm that works with small and mid-sized companies to build exceptional workplaces.  The firm, based in Dedham, Mass., provides proven and cost-effective HR solutions to help companies, in a wide range of industries, solve real-world problems and achieve their business goals. Insight Performance has won 16 awards in six years including: one of the top five companies in “Best Place to Work in Massachusetts,” national recipient of Employer of the Year, national recipient of Best Overall Company of the Year for Service Businesses (under 100 employees), and national finalist for Best Human Resources Organization.  Additional information can be found at www.insightperformance.com.

 

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Contact:
Diane Pardes        
Pardes Communications    
781/652-8059   

 

 

Survey Finds Hiring, Pay Increases to Continue for Small, Mid-Sized Businesses in New England in 2011

Insight Performance to Host Webinar Addressing Growing Business Optimism

DEDHAM, Mass. – Jan. 20, 2011 – According to a survey released today by Insight Performance, Inc., a strategic human resources (HR) consulting firm, and SBANE (Smaller Business Association of New England), 93% of small and mid-sized businesses plan to retain staff levels and add new hires, while only 5% anticipate the possibility of layoffs this year.  The Small Business and Human Resources 2011 Outlook Survey also found that 38% of companies plan to offer base-pay raises, as optimism for business conditions increases to 80% for 2011.

“The survey shows that small and mid-sized businesses see the business climate turning around,” said Nancy R. Mobley, Founder and CEO, Insight Performance, Inc.  “Despite last year’s economy, many companies not only retained staff levels, but also added employees. This trend is expected to continue in 2011, as companies continue to recognize that their employees are integral to business growth.” 

The survey reflects the mood of the small and mid-sized business community in New England as it optimistically plans for a return to business growth.  It also identified the following business trends: 

  • Staff retention and hiring remains a key area of focus. According to 2010 actual figures, 84% of companies either retained staffing levels or added employees. In 2011, companies expect to increase this number by 10%, with 93% planning to retain or increase staffing levels. 
  • Salary freezes subside.  While 38% of companies are planning base-pay increases in 2011, as compared to 43% projected for 2010, only 23% are planning to freeze base pay this year, as compared to 41% in 2010.
  • Companies expect benefit costs to rise.  Eighty-six percent of respondents anticipate that their companies’ costs for benefits will be higher than 2010, with average cost increases expected to be 11% higher. Forty-seven percent expect an employee’s benefit costs to rise.  The average expected increase is 14% higher than last year.
  • Companies see employee morale on the rise. Eighty-three percent of companies feel that their employees are confident about their jobs, compared to 47% last year.  

The survey polled small and mid-sized New England companies with on average, less than 50 employees and annual revenues of $20 million or less. 

Insight Performance will be hosting a webinar, “The Small Business and Human Resources 2011 Outlook Survey Debrief Session,” on Thursday, Feb. 10, 2011, from 11:30 a.m. to 12:30 p.m. EST, to present the implications of the survey.  To register, or for more information, visit https://www3.gotomeeting.com/register/769904334  or contact Insight Performance at 781-326-8201. 

 

The Smaller Business Association of New England, Inc. (SBANE)

SBANE, founded in 1938, is a private not-for-profit association of approximately 800 member companies located throughout the six-state region.  SBANE was established to provide a legislative voice for small business at the state and federal levels and to make practical information available to help business owners grow their companies.  SBANE runs diverse, educational programs each year, addressing a range of topics from international trade to human resources. Additional information can be found at www.sbane.org  

 

About Insight Performance, Inc.

Founded in 1995, Insight Performance, Inc. is a strategic human resources consulting firm that works with small and mid-sized companies to build exceptional workplaces.  The firm, based in Dedham, Mass., provides proven and cost-effective HR solutions to help companies, in a wide range of industries, solve real-world problems and achieve their business goals. Insight Performance has won 16 awards in six years including: one of the top five companies in “Best Place to Work in Massachusetts,” national recipient of Employer of the Year, national recipient of Best Overall Company of the Year for Service Businesses (under 100 employees), and national finalist for Best Human Resources Organization. Additional information can be found at www.insightperformance.com.

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Contact:
Linda Pendergast-Savage                           
Pardes Communications, Inc.                     
508-224-7905                                            
Pendergast[at]pardescommunications.com

 

 

 

INSIGHT PERFORMANCE PROMOTES REBECCA BLAKE TO CLIENT SERVICES MANAGER

DEDHAM, Mass. –June 23, 2009 – Insight Performance, Inc., a strategic human resources consulting firm, has promoted Rebecca Blake to client services manager.  In her new position, Blake will continue to serve as an HR business partner to her clients.  In addition, her new responsibilities include coaching and managing Insight’s Client Service team, which is responsible for developing organizations through strategic HR management.  Blake has been an integral member of Insight’s success, and has helped develop the firm’s strategic approach to building exceptional workplaces.

“Rebecca is an invaluable member of our team, appreciated both for her leadership with our clients and within Insight,” said Nancy R. Mobley, Insight’s president and CEO.  “She is able to quickly address and service clients on all types of human capital issues. Her expertise, dedication and enthusiasm help us continue to raise the bar in client service.  Under her leadership, Insight has been consistently recognized for delivering excellent client service,” Mobley said.

Previously, Blake was an HR consultant at Insight, providing strategic and tactical support for all Insight clients.  Previously, she was operations manager at Insight, where she managed the business infrastructure, organized daily operations, and served as the key interface to Insight’s Client Care Center.  Blake holds a bachelor’s of arts degree from Manhattanville College.

About Insight Performance, Inc.
Founded in 1995, Insight Performance, Inc. is a strategic human resources consulting firm that works with small and mid-sized companies to build exceptional workplaces.  The firm, based in Dedham, Mass., provides proven and cost-effective HR solutions to help companies, in a wide range of industries, solve real-world problems and achieve their business goals. Insight Performance has won 16 awards in six years including: one of the top five companies in “Best Place to Work in Massachusetts,” national recipient of Employer of the Year, national recipient of Best Overall Company of the Year for Service Businesses (under 100 employees), and national finalist for Best Human Resources Organization.  Additional information can be found at http://www.insightperformance.com//.

 
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Contact:
Diane Pardes        
Pardes Communications    
781/652-8059