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Performance Management - How do YOU accept feedback?

Posted by Nancy Saperstone on Tue, Oct 27, 2009 @ 09:09 AM
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While many managers and supervisors stress out about giving feedback - receiving feedback can be equally as delicate a task.  Although the information on performance review forms should NEVER be a complete surprise, there are a few tips on how to receive your own performance feedback - whether it's glowing or not!
  1. Be prepared.  When you're working in the thick of it, it may seem like you'll never forget the details of what's happened, but it's always a good idea to take some time before your review to go over the last year to revisit the highlights and some opportunities for improvement.  Be critical about your own performance throughout the year, but also pat yourself on the back for areas in which you excelled and grew. Preparation will allow you to avoid being ‘blindsided' by some instance that you would just as soon forget - and if you can approach any items like that proactively, you are less likely to act defensively.
  2. Try to take constructive criticism as just that, constructive. While it might seem like the criticism is an attack - try to remember that it is typically a reaction to a single incident - and it's also just one perspective. If you are aware of the perception, you are more likely to be able to address it and turn it around more positively in the future. Look at constructive criticism as an opportunity for growth.  
  3. Don't Argue.  Arguing, sulking, or repeating reasons why it wasn't "your fault" only portray you negatively. If you wish to disagree - it would be helpful to take a step back and put together a thoughtful response. Be sure to back up your response with facts and not feelings.
  4. Accept praise, but don't gloat! A simple thank you is more humble and appealing.
  5. Lastly, try to see feedback as a gift and a way to continually improve and grow professionally.  As Benjamin Franklin said: "Without continual growth and progress, such words as improvement, achievement, and success have no meaning."

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